Hi77 ltd Privacy Policy — Your data is safe with us
This Privacy Policy clearly sets out how your personal information is collected, where it is stored, and how it is kept secure on hi77 ltd.
1. Introduction
Hi77 ltd ("we", "us", "platform") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep your data safe.
By using the hi77 ltd website or mobile app, you agree to this Privacy Policy. Please read it carefully before using the platform. If you object to any of its terms, we ask that you refrain from using hi77 ltd services.
We believe that when users know where their data goes and how it's protected, they can use our services with complete confidence. That's exactly why this privacy policy was created — written in plain, straightforward language rather than complex legal jargon.
Please note: This privacy policy applies solely to hi77 ltd's own platform. Third-party payment gateways and other services operate under their own separate privacy policies.
2. What Data We Collect
Hi77 ltd collects various types of information to deliver its services. This data is gathered in two main ways — either provided directly by you, or collected automatically while you use the platform.
2.1 Information you provide directly
- Identity information: Full name, date of birth, national ID number
- Contact details: Mobile number, email address
- Account Information: Username, password (encrypted)
- Financial information: Payment method details (bKash/Nagad/Rocket number)
- Verification Documents: Copy of national ID or passport
2.2 Automatically Collected
- Device Information: IP address, device type, operating system
- Browsing Information: Pages visited and time spent
- Transaction information: Deposit, withdrawal, and betting history
- Cookies & tracking: Session data, preference settings
- Location data: General geographic location (city/country level)
| Data Type | Reason for collection | Required? |
|---|---|---|
| Name & contact | For account creation and communication | Yes |
| Identity document | Age & identity verification | For withdrawals |
| Payment information | Deposit & withdrawal processing | Yes |
| Device & IP | Security & Fraud Prevention | Automatic |
| Cookies | To improve your experience | Optional |
3. Purpose of Data Use
Hi77 ltd uses your data only for specific, legitimate purposes. It is never used for unnecessary or unauthorized activities. Below is a detailed breakdown of how we use your information:
- Account Management: For registration, login, and profile updates.
- Payment processing: To process deposits and withdrawals securely.
- Identity verification: To comply with KYC (Know Your Customer) requirements.
- Security Guaranteed: To prevent fraud, money laundering, and account hacking.
- Customer support: To address your questions and resolve any issues you may have.
- Personalized Experience: To send you personalised offers and notifications.
- Legal obligations: To meet regulatory requirements.
- Service Improvement: To improve platform performance and the overall user experience.
Our commitment: hi77 ltd does not sell your data to any advertising networks, nor share it with third parties for marketing purposes without your consent.
4. Data Sharing & Disclosure
Hi77 ltd does not generally share your personal data with third parties. However, limited information may be shared in the specific circumstances outlined below:
4.1 Payment Providers
Only the information necessary to process transactions is shared with mobile banking providers such as bKash, Nagad, and Rocket. These providers handle that information in accordance with their own privacy policies.
4.2 Legal Obligations
Hi77 ltd is legally required to provide relevant information in response to court orders, government investigations, or lawful requests from law enforcement. Where possible, hi77 ltd will endeavour to notify the user in advance.
4.3 Technology Service Providers
We work with certain technology service providers to operate the platform. They operate under strict confidentiality agreements and may only access data for their designated tasks.
Important: hi77 ltd never shares your password, full payment number, or national ID copy with any marketing agency.
5. Cookies & Tracking Technologies
The hi77 ltd website and app use cookies and similar technologies to enhance your browsing experience and improve platform performance.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: To remember your language and preference settings.
- Analytics cookies: To understand which pages are most popular — used to improve our services.
- Security cookies: To detect fraud and bots.
You can manage most cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.
6. Data Security Measures
Hi77 ltd uses industry-standard security technology to protect your data. Our security framework is multi-layered — if one layer is compromised, the others remain active.
- SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
- Password hashing: Passwords are never stored in plain text — they are kept as bcrypt hashes.
- Two-Factor Authentication (2FA): Suspicious login attempts trigger additional verification.
- Firewall & DDoS protection: To protect against server attacks.
- Regular security audits: Regularly audited by third-party experts.
- Data Backup: Data is regularly stored in encrypted backups.
Caution: Never share your password with anyone. No hi77 ltd employee will ever ask for your password. If someone does, it is a scam.
7. Data Retention & Deletion
Hi77 ltd does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal Obligations |
| Transaction records | 7 years | Financial regulatory authority guidelines |
| Communication history | 3 years | For dispute resolution |
| Marketing preferences | Until consent is withdrawn | User Preferences |
| Cookies Data | Up to 1 year | Session management |
Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.
8. Your Data Rights
Hi77 ltd believes you should have full control over your own data. We provide you with the following rights:
Right to Access Data
You may request to view any personal information we hold about you.
Right to rectification
Contact us to correct any inaccurate or outdated information.
Right to Erasure
If there is no legal obligation to retain it, data may be deleted upon account closure.
Right to Restrict Processing
You may request that your data be used only for specific, limited purposes.
Right to Data Portability
The right to receive a copy of your data in a machine-readable format.
Right to opt out of marketing
You may opt out of promotional emails and messages at any time.
To exercise these rights support@hi77ltd.comEmail us or reach out via live chat. Requests are typically processed within 30 days.
9. Protection of Minor Users
Hi77 ltd strictly does not provide services to anyone under 18. Age is verified at registration, and identity documents may be requested if there is any doubt.
We do not knowingly collect information from minors. If a minor has registered an account and this is identified — either by a guardian or by us — the account will be closed immediately and all associated data deleted.
If parents suspect their child is using hi77 ltd, they should immediately support@hi77ltd.comto get in touch.
10. International Data Transfers
Hi77 ltd primarily stores data on servers in Bangladesh and the Asia-Pacific region. In some cases, technical requirements may result in data being transferred to servers in other countries.
For all such transfers, hi77 ltd ensures that the destination servers maintain the same strict protections as our own Privacy Policy. All international transfers are conducted through encrypted channels.
11. Changes to Privacy Policy
Hi77 ltd may update this privacy policy from time to time. For significant changes, notice will be provided via email or an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.
The date of each update is noted at the top of the page. Previous versions are available on request via email.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@hi77ltd.com
- Live Chat: Click the chat icon in the bottom-right corner of the platform.
- Help centre: Help Center You can find more information on this page.
Response Time: We generally respond to privacy-related requests within 72 hours. For urgent matters, please reach out via live chat.
Why trust hi77 ltd with your information?
Our privacy policy isn't just words on paper — it's reflected in every technical decision we make.
SSL Encryption
Every transaction and login at hi77 ltd is protected by 256-bit SSL encryption, ensuring your data cannot be intercepted in transit.
KYC Verification
To maintain a safe environment, hi77 ltd verifies the identity of every user. This helps prevent fraud and misuse while keeping genuine users protected.
No data selling
Hi77 ltd never sells your personal data to third parties. Advertisers do not have access to your information — that is our core commitment.
Password Hashing
Your password is never stored directly. It is hashed using bcrypt, meaning even our staff cannot view it.
Marketing opt-out
You can opt out of promotional messages at any time. Unsubscribe from our marketing list in a single click — no hassle.
Regular security audits
Hi77 ltd's security systems are regularly audited by third-party experts to ensure your data stays protected against the latest threats.
Join a safe and trusted platform
Your data is fully secure at hi77 ltd. Open an account today and enjoy betting and lottery with complete peace of mind — your privacy is our top priority.