Whether it's an account, payment, bonus, betting, or technical issue, we're here to help.
Click on any section below to go straight to the solution you need
Registration, login, password changes, and profile updates
How to deposit and withdraw via bKash, Nagad, and Rocket
How to use the Welcome Bonus, cashback, and promo codes
Sports Betting, Live Casino & Lottery rules
Android & iOS app download, installation & troubleshooting
Account verification, two-factor security & fraud prevention
Understanding betting odds, selecting markets & Live Betting
Reach our team via Live Chat, email, or phone
If you're new to online Sports Betting or casino games, it's natural to have a lot of questions at first. How do I open an account? What's the easiest way to deposit? How quickly can I withdraw my winnings? How do bonuses work? — for all these questions, big and small, hi77 ltd Help Center Created.
Our goal is simple — to make sure you never hit a wall on our platform. Everything on this page is organized so you can find answers quickly and easily, without the wait. Read it, understand it, and solve it yourself — that's what we're here for.
Opening an account with hi77 ltd is straightforward — just enter your mobile number and a password and you're set. To unlock full platform access, you'll need to complete KYC verification, which is there to keep your account secure. Simply upload a photo of your National ID or passport, and verification is typically done within 1–2 business days.
Forgot your password? No problem. On the login page, click "Forgot Password?" and an OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 2 minutes.
Hi77 ltd is directly integrated with Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. To deposit, go to the "Wallet" section of your account, choose your payment method, and enter the amount. The minimum deposit is just ৳100.
To withdraw your winnings, submit a withdrawal request. Funds usually arrive in your mobile banking account within 5 to 15 minutes. If there's any delay, contact us immediately via Live Chat and our team will resolve it right away.
New members receive up to a 100% Welcome Bonus on their first deposit. That means if you deposit BDT 500, you'll get another BDT 500 as a bonus — giving you BDT 1,000 to play with right away. The bonus comes with a wagering requirement, which is detailed on the bonus page. Typically, you'll need to wager the bonus amount 10 times before it becomes withdrawable.
If you have a promo code, enter it in the designated field at the time of deposit — the bonus won't be applied if you miss it, so keep that in mind. New offers drop every week, including reload bonuses, cashback, and free spins. Check the "Rewards" page regularly so you don't miss out.
Hi77 ltd offers betting on cricket, football, kabaddi, and more. Live Betting lets you place bets while a match is in progress — and that's where the real excitement is. Odds change by the minute, so quick decisions matter. Betting with live stats gives you the best edge.
In Live Casino, you can play Baccarat, Roulette, Blackjack, and Teen Patti with Bangla-speaking dealers. Each game has its own rules — just click the "Rules" button inside the game to view them. If you're new to a game, practice in free demo mode first.
The hi77 ltd app is available on both Android and iOS devices. To download the app, visit our Download page Follow the installation guide for your device. The app loads faster than the website and supports push notifications.
To install on Android, you'll need to allow installation from unknown sources. This is completely safe — our APK file is regularly security-tested. iPhone users can add the app to their home screen directly from Safari.
90% of issues are covered in the FAQ below
Click the chat icon at the bottom right
Support@hi77ltd.com — describe your issue in detail
When describing your issue, include your account ID and the time of the transaction — this helps us resolve it faster.
The hi77 ltd support team is always ready to help
For the fastest resolution, use live chat. Average response time is just 30 seconds.
● Online NowFor complex issues, email us at support@hi77ltd.com. We'll get back to you within 6 hours.
● Active 24/7Speak with our trained agents in Bangla from 9 AM to midnight.
● 9:00 AM – 12:00 AMBrowse our list of frequently asked questions. Most issues are answered right here — no waiting required.
● Instant
Answers to the most commonly asked questions
Fix It Yourself — Step-by-Step Guide
Make sure your mobile banking account has sufficient balance.
Entering the wrong payment PIN more than three times may temporarily lock your account.
A poor internet connection can cause payments to get stuck. Please use WiFi or 4G.
If the issue isn't resolved, contact us via live chat with your transaction ID.
Older versions can cause problems. Install the latest version from the Downloads page.
Settings > Apps > hi77 ltd > Storage > Clear Cache.
In many cases, a simple phone restart is all it takes to fix the issue.
Uninstall the app and download it again. Your account data will remain safe.
Hi77 ltd believes entertainment comes first. Enjoy the games, but never bet beyond your means. Set deposit limits or take a break whenever you need to. For more information, visit our Responsible Gaming View the page.